So how can focusing on the benefits of your offer increase your sales? It’s a marketing technique that encourages customers to focus on the end result that your product will give them, which is a powerful motivator to encourage customers to buy.
Your offer will have features (specifications) and benefits (the end result). In your marketing focus on the benefits of your service/product, instead of the features. It’s the benefits that sell your product, not the features. For example, does a person buying an anti-aging cream want to know that it contains the ingredient Q10 or that it visibly reduces wrinkles and makes them look younger? Think about how you can use the benefits your product provides in your marketing - you can still list the features, but link them to the benefit that the feature will give your customer.
For example, if you have a business selling a course teaching guitar lessons, you might have three main features that you could translate into benefits for your students:
Feature 1: Over 50 pages of guitar lessons
Benefit 1: Learn to play the guitar in under 3 hours!
Feature 2: Get training on how songs are made.
Benefit 2: You’ll be able to create your very own songs!
Feature 3: Practice on over a dozen songs with step by step instructions.
Benefit 3: You’ll be able to play over a dozen top songs in no time!
Each time, the emphasis is on what the student is actually getting out of the feature by explaining the end result that they’ll receive from that feature.
It’s amazing the difference changing your sales pitch from focusing on features to focusing on benefits instead can do. We’ve seen pitches go from poor conversions to great conversions just by changing that up.
One big trick that we’ve learned over the years is that you can even start your own side businesses mostly hands free by utilizing this concept! To do this fairly easy trick, all you have to do is look for other offers that seem to have lots of happy customers (testimonials, reviews, case studies, etc.) but don’t do a good job on the sales page of talking about the benefits. Many service providers on places like Fiverr.com and other “services for sale” type sites often do a poor job at this, but you can either create your own service (can also work with products) where you use them to fulfill the work for you but with a better sales page, or you can just reach out to them and ask if you can use their testimonials, case studies, etc. as long as you use them to provide the service that you’ll be selling to your prospects. Many are happy to agree to such a thing, and this allows you to literally be selling something within a day without having to do much of any ongoing work yourself. All you do is make a better pitch and sell it yourself!
So, in your marketing, look at how you can emphasize the benefits that customers receive from your service, as opposed to focusing on the features. You can still list the features, as they are important, especially with certain products, but link them to what the customers will get out of that feature. Why should the customer care about that feature - what end result does it deliver to them?
To find out how other simple tweaks can drastically improve your sales, check out this survey tool that helps analyze your business for areas of improvement BizFire's Free Business Analyzer and Growth Tool.
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How Affiliate Programs Are A Great Way To Bring In More Sales With Less Effort
Want a way to make sales without paying for any ads and with zero risk of losing money in doing so? The obvious answer is a big YES, but very few business owners take advantage of running their own affiliate programs, which can do exactly that!
Affiliate programs are where you offer others a cut of any sale that they send your way. When this is done online, there’s traditionally special “affiliate links” that they get from you. When they send people through those links that later buy from your site, they’d get credited for and paid a percentage of the sale. You can do a similar concept offline just by letting others refer your prospects directly (and manually crediting them), or even by handing out special “unique” coupon codes to others to hand out to their prospects so you know where they came from. This could be a special coupon that you hand out, with a code or ID on it, so you know where it came from. Regardless, in either case you only pay them after a sale is made, which makes it virtually risk free for you.
If you go the online route, there’s various places you can sign-up to, in order to have your offers on their networks, like Clickbank.com, Amazon.com (which is great to sell on just by itself), CJ.com, etc., as they can instantly let affiliates sign-up for and start promoting your offers. Alternatively, there’s also private affiliate programs/scripts out there that you can get free or for fairly cheap to run your own affiliate program without the need for another network.
Regardless of which route you go, don’t expect to magically get lots of affiliates signing up and promoting your offer without you raising a finger. It can take some work to reach out and recruit these affiliates to get them promoting you. It’s best to reach out to those who you can also help in return first, as well as to make sure that you truly have a great converting offer with good payouts to make your offer attractive to these affiliates.
So consider creating an affiliate program and recruiting affiliates to help promote your offers at little to no risk to you. Make sure that you have attractive offers and payouts, and that you proactively reach out to the best affiliate prospects out there.
Liked this strategy? For more tips to increase your sales, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.
Affiliate programs are where you offer others a cut of any sale that they send your way. When this is done online, there’s traditionally special “affiliate links” that they get from you. When they send people through those links that later buy from your site, they’d get credited for and paid a percentage of the sale. You can do a similar concept offline just by letting others refer your prospects directly (and manually crediting them), or even by handing out special “unique” coupon codes to others to hand out to their prospects so you know where they came from. This could be a special coupon that you hand out, with a code or ID on it, so you know where it came from. Regardless, in either case you only pay them after a sale is made, which makes it virtually risk free for you.
If you go the online route, there’s various places you can sign-up to, in order to have your offers on their networks, like Clickbank.com, Amazon.com (which is great to sell on just by itself), CJ.com, etc., as they can instantly let affiliates sign-up for and start promoting your offers. Alternatively, there’s also private affiliate programs/scripts out there that you can get free or for fairly cheap to run your own affiliate program without the need for another network.
Regardless of which route you go, don’t expect to magically get lots of affiliates signing up and promoting your offer without you raising a finger. It can take some work to reach out and recruit these affiliates to get them promoting you. It’s best to reach out to those who you can also help in return first, as well as to make sure that you truly have a great converting offer with good payouts to make your offer attractive to these affiliates.
So consider creating an affiliate program and recruiting affiliates to help promote your offers at little to no risk to you. Make sure that you have attractive offers and payouts, and that you proactively reach out to the best affiliate prospects out there.
Liked this strategy? For more tips to increase your sales, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.
How to Improve Your Marketing and Create Hot New Products That Your Customers Already Want
How can you improve your marketing and create new products - products that your customers already want? Simple. Ask for feedback from your customers and see what the common themes are. What do your customers like most about your product? How can you focus on that more in your marketing? What do they believe that your product/service currently lacks? Think about how you can use their feedback to create a new/improved service and offer that to your customers.
For example, perhaps you have a business that creates websites and the common feedback that your customers give is that they wish you also helped rank their site on search engines. You could create an additional service, where for a monthly fee you help rank their website. If you don’t know how to do this yourself, you could always outsource this part, but white label it as your own service - you still make a profit on the service, but don’t need to do any of the work. You can offer this to your current customers, saying that due to their feedback and the demand, you’ve created this service to help them with what they want most.
Ask for feedback from your customers, specifically on what they like most and what they dislike most/wish you offered. Use the feedback, on what they like most, and highlight it in your marketing. With what they like least/wish you did, create an additional or improved service/product and offer it to your customers.
For more great marketing ideas to improve your business check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!
For example, perhaps you have a business that creates websites and the common feedback that your customers give is that they wish you also helped rank their site on search engines. You could create an additional service, where for a monthly fee you help rank their website. If you don’t know how to do this yourself, you could always outsource this part, but white label it as your own service - you still make a profit on the service, but don’t need to do any of the work. You can offer this to your current customers, saying that due to their feedback and the demand, you’ve created this service to help them with what they want most.
Ask for feedback from your customers, specifically on what they like most and what they dislike most/wish you offered. Use the feedback, on what they like most, and highlight it in your marketing. With what they like least/wish you did, create an additional or improved service/product and offer it to your customers.
For more great marketing ideas to improve your business check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!
How to Get Leads To Promote Your Product Or Service
What is Lead Generation?
Over the years, the techniques and strategies of the marketing of business have evolved a lot. Lead generation has become an essential phenomenon in marketing. It is the process of attracting potential customers to your products and services via social media platforms, email updates, and strong word-of-mouth. A lead is considered to be a qualified and hot lead when the consumer is not only attracted to your business but also has a need for your products or services.
What is the Importance of Lead Generation?
Initially, lead generation is vital in gathering information about the behavior of your potential customers. After compilation and detailed analysis of the collected data, you can devise effective strategies to market your business for the targeted customer base.
It is crucial to attracting a large number of people to your websites, so the products and the services offered by your company are promoted among a vast amount of people.
Lead generation is a time-consuming process that needs skills and research. However, it has become an essential part of today’s competitive business marketing. Different types of businesses can adopt different strategies for lead generation; however, some of the most common and effective strategies are as follows:
1. Determine Your Target Audience
The most important step of lead generation is to identify your target audience. It is challenging to promote your products efficiently if you are not sure of your own potential buyers. Therefore, it is important to research your audience and have an unambiguous idea of your customer base.
Information about the targeted audience commonly includes their age group to determine the tone of the ads, their residential areas, or living standards to set the budget and pricing of the products and the general lifestyle of your audience.
2. Create an effective promotion plan for your business
The promotional plan of your business should be exceptional to stand out from your competition and attract people towards your products and services. Such promotional and marketing techniques include blogs for your business along with vlogs, social media presence, and pay per click (PPC) advertising. Such modern techniques will help you in generating hot leads for the promotion of your business.
3. Use an Email Newsletter to Build Relationships
Once you have come into contact with the possible buyers, you should try to cultivate a healthy relationship with them. It can be achieved in a number of ways, for example, sending updates via social media, or using email newsletters. As a result, a stable communication channel is established with the customers, and they will be familiar with any new launches in your business.
4. Social Media
Social media platforms like Facebook, LinkedIn, Twitter, and Instagram are playing a huge role in the success of small businesses. It is an instant method of generating leads and successful promotion of your products and services. The business owners must keep in mind that just creating a social media page is not enough. They have to be regular in updating it as well.
Any major announcement related to your business should be promoted on social media accounts. Interaction with the users is very important, which can be done via holding live sessions, replying to any queries as soon as possible, and posting regular updates. Engagement is necessary for lead generation, so make sure that your social media pages are reaching a considerable number of people.
5. Webinars and Giveaways
Webinars and live sessions have become very popular as they provide quick and easy engagement with the customers. The users also prefer to get their queries answered quickly, so they are more likely to join online live sessions of your business and get any necessary updates about the products and services offered by your company.
Moreover, giveaways on social media pages and websites is also a massive attraction of people towards your business as giveaway posts are shared in considerable numbers in a short amount of time. Social media influencers are often hired by the customers to share the pages and posts about giveaways, which attracts many leads to your business.
6. Use Lead Magnets
As the name suggests, a lead magnet is a way of attracting leads to your products and convincing them to utilize them. At a small price, the customer should be provided a considerable output, especially at the start of the business, to make sure it is able to survive in the economic conditions.
An enticing offer makes the users sign-up on your website or register for regular updates. Many businesses poll their audience to get an idea of the demand of your customers.
7. Consider some Online Tools
If you are interested in the lead generation for the promotion of your products and services, you should really look into Domain Lead Pro.
Over the years, the techniques and strategies of the marketing of business have evolved a lot. Lead generation has become an essential phenomenon in marketing. It is the process of attracting potential customers to your products and services via social media platforms, email updates, and strong word-of-mouth. A lead is considered to be a qualified and hot lead when the consumer is not only attracted to your business but also has a need for your products or services.
What is the Importance of Lead Generation?
Initially, lead generation is vital in gathering information about the behavior of your potential customers. After compilation and detailed analysis of the collected data, you can devise effective strategies to market your business for the targeted customer base.
It is crucial to attracting a large number of people to your websites, so the products and the services offered by your company are promoted among a vast amount of people.
Lead generation is a time-consuming process that needs skills and research. However, it has become an essential part of today’s competitive business marketing. Different types of businesses can adopt different strategies for lead generation; however, some of the most common and effective strategies are as follows:
1. Determine Your Target Audience
The most important step of lead generation is to identify your target audience. It is challenging to promote your products efficiently if you are not sure of your own potential buyers. Therefore, it is important to research your audience and have an unambiguous idea of your customer base.
Information about the targeted audience commonly includes their age group to determine the tone of the ads, their residential areas, or living standards to set the budget and pricing of the products and the general lifestyle of your audience.
2. Create an effective promotion plan for your business
The promotional plan of your business should be exceptional to stand out from your competition and attract people towards your products and services. Such promotional and marketing techniques include blogs for your business along with vlogs, social media presence, and pay per click (PPC) advertising. Such modern techniques will help you in generating hot leads for the promotion of your business.
3. Use an Email Newsletter to Build Relationships
Once you have come into contact with the possible buyers, you should try to cultivate a healthy relationship with them. It can be achieved in a number of ways, for example, sending updates via social media, or using email newsletters. As a result, a stable communication channel is established with the customers, and they will be familiar with any new launches in your business.
4. Social Media
Social media platforms like Facebook, LinkedIn, Twitter, and Instagram are playing a huge role in the success of small businesses. It is an instant method of generating leads and successful promotion of your products and services. The business owners must keep in mind that just creating a social media page is not enough. They have to be regular in updating it as well.
Any major announcement related to your business should be promoted on social media accounts. Interaction with the users is very important, which can be done via holding live sessions, replying to any queries as soon as possible, and posting regular updates. Engagement is necessary for lead generation, so make sure that your social media pages are reaching a considerable number of people.
5. Webinars and Giveaways
Webinars and live sessions have become very popular as they provide quick and easy engagement with the customers. The users also prefer to get their queries answered quickly, so they are more likely to join online live sessions of your business and get any necessary updates about the products and services offered by your company.
Moreover, giveaways on social media pages and websites is also a massive attraction of people towards your business as giveaway posts are shared in considerable numbers in a short amount of time. Social media influencers are often hired by the customers to share the pages and posts about giveaways, which attracts many leads to your business.
6. Use Lead Magnets
As the name suggests, a lead magnet is a way of attracting leads to your products and convincing them to utilize them. At a small price, the customer should be provided a considerable output, especially at the start of the business, to make sure it is able to survive in the economic conditions.
An enticing offer makes the users sign-up on your website or register for regular updates. Many businesses poll their audience to get an idea of the demand of your customers.
7. Consider some Online Tools
If you are interested in the lead generation for the promotion of your products and services, you should really look into Domain Lead Pro.
Why Does Everyone Lose Money on Facebook Advertising
If you haven't tried Facebook ads already and you know a lot of people who have, you probably don't want to. They're uncharted waters, and many before you have failed. At least once or twice, sometimes even from business professionals, you've probably heard plain and simple that Facebook ads don't work. Everyone who tries just loses their money with minimal results. First, let's dispel that myth. Not everyone fails on Facebook marketing. It is a highly effective platform, but only if you succeed in utilizing it's tools properly.
1. They Don't Test Their Audiences
Audience testing is going to be the very first step you use to build on your Facebook ad campaign success. The target audience you choose through Facebook will vary based on your industry and business type, and who you're trying to reach with your product. Facebook provides many factors to consider when selecting an audience for your first ad:
-Demographics-Based on demographic factors like age, gender, job title, level of education, and more.
-Interests-Audiences hobbies, interests, and likes
-Behaviors-Behavior patterns typically followed like purchases, website visits, and using a certain device
When you first begin figuring out your audience type it will be anything but easy. It may involve some guesswork and gouging your competitors. Audience testing is the crucial element for long-term success in targeting.
How to Test Your Audience
To test your audience, you'll need to create several separate ad sets. In each one choose your targeting factors. For the best gauge of success, create at least 8 to 10 different sets, and monitor each one's performance using your ads manager.
Over time as you monitor the performance of each ad, look and see which ones are performing best, based on your goals. Are your target audiences visiting your page, engaging in your posts, or finally making purchases?
Keep the audiences that perform best.
2. They Don't Utilize Lookalikes and Customs
As some of your ads begin to perform, entering the ads manager will reveal that you can actually create custom and lookalike audiences. To do this, simply visit the audiences tab in your Facebook ads manager. From there, you can select from custom or lookalike audiences.
Custom audiences are more or less "warm audiences" who have already performed some action on your page in a set period of time. You can choose to market your ad to people based on many factors, including those who have engaged in your posts, visited your website, or watched a certain length of your videos. This is a great way to put your ad in front of people who are already familiar with your brand.
A lookalike audience varies from a custom audience in that it is essentially a "smart" audience more or less cloned from a custom audience. Your custom audience requires 100 members or more, before you can create a lookalike audience. Creating a lookalike essentially spawns an audience of people who share similar interests, behaviors, and demographics with your custom audience.
In this sense, once you've established a heartbeat for your ads campaigns and desired audience, it becomes that much easier to find people just like them. That means people just as likely to become loyal customers.
3. The Pixel Isn't Working Properly
Facebook Pixel is a tool you can use to track audiences who visit your webpage and then transmit that info to Facebook, allowing them to update your advertising algorithms. Go to your Pixels tab in Events Manager, click Create a Pixel, name your pixel, enter your website url to find easy set up optins and make your choice. Then simply copy and paste the code provided by Facebook into your website. Once you're done, Facebook ads will track, optimize, and constantly work to improve your ad performance.
Pixels will work to track actions taken on your website outside of the Facebook page, like visits and clicks, sign-ups, and purchases. If you haven't already synced up your website, it's an absolute must. If you are already using Facebook pixels, there's always a possibility the code may not be working correctly. If you've noticed your ads haven't improved over time, or are simply not performing at all, it may be time to troubleshoot your Pixel.
What if All of This Was Easy?
Facebook ads CAN work and DO work, but you have to utilize all of the tools that Facebook has to offer, and you have to manage them effectively. Doing this is no easy task, but you don't have to be a marketing expert to achieve some level of success, but it certainly helps. Fortunately, there is plenty of help for the rest of us who are less than master's in the art of the Facebook ad. Programs like Automated Ads streamline the management of mulitple ad sets and vastly improves your chance of success without losing your shirt.
There's a lot that goes into launching a successful Facebook ads campaign, but fortunately for some of us, you don't have to do it alone.
1. They Don't Test Their Audiences
Audience testing is going to be the very first step you use to build on your Facebook ad campaign success. The target audience you choose through Facebook will vary based on your industry and business type, and who you're trying to reach with your product. Facebook provides many factors to consider when selecting an audience for your first ad:
-Demographics-Based on demographic factors like age, gender, job title, level of education, and more.
-Interests-Audiences hobbies, interests, and likes
-Behaviors-Behavior patterns typically followed like purchases, website visits, and using a certain device
When you first begin figuring out your audience type it will be anything but easy. It may involve some guesswork and gouging your competitors. Audience testing is the crucial element for long-term success in targeting.
How to Test Your Audience
To test your audience, you'll need to create several separate ad sets. In each one choose your targeting factors. For the best gauge of success, create at least 8 to 10 different sets, and monitor each one's performance using your ads manager.
Over time as you monitor the performance of each ad, look and see which ones are performing best, based on your goals. Are your target audiences visiting your page, engaging in your posts, or finally making purchases?
Keep the audiences that perform best.
2. They Don't Utilize Lookalikes and Customs
As some of your ads begin to perform, entering the ads manager will reveal that you can actually create custom and lookalike audiences. To do this, simply visit the audiences tab in your Facebook ads manager. From there, you can select from custom or lookalike audiences.
Custom audiences are more or less "warm audiences" who have already performed some action on your page in a set period of time. You can choose to market your ad to people based on many factors, including those who have engaged in your posts, visited your website, or watched a certain length of your videos. This is a great way to put your ad in front of people who are already familiar with your brand.
A lookalike audience varies from a custom audience in that it is essentially a "smart" audience more or less cloned from a custom audience. Your custom audience requires 100 members or more, before you can create a lookalike audience. Creating a lookalike essentially spawns an audience of people who share similar interests, behaviors, and demographics with your custom audience.
In this sense, once you've established a heartbeat for your ads campaigns and desired audience, it becomes that much easier to find people just like them. That means people just as likely to become loyal customers.
3. The Pixel Isn't Working Properly
Facebook Pixel is a tool you can use to track audiences who visit your webpage and then transmit that info to Facebook, allowing them to update your advertising algorithms. Go to your Pixels tab in Events Manager, click Create a Pixel, name your pixel, enter your website url to find easy set up optins and make your choice. Then simply copy and paste the code provided by Facebook into your website. Once you're done, Facebook ads will track, optimize, and constantly work to improve your ad performance.
Pixels will work to track actions taken on your website outside of the Facebook page, like visits and clicks, sign-ups, and purchases. If you haven't already synced up your website, it's an absolute must. If you are already using Facebook pixels, there's always a possibility the code may not be working correctly. If you've noticed your ads haven't improved over time, or are simply not performing at all, it may be time to troubleshoot your Pixel.
What if All of This Was Easy?
Facebook ads CAN work and DO work, but you have to utilize all of the tools that Facebook has to offer, and you have to manage them effectively. Doing this is no easy task, but you don't have to be a marketing expert to achieve some level of success, but it certainly helps. Fortunately, there is plenty of help for the rest of us who are less than master's in the art of the Facebook ad. Programs like Automated Ads streamline the management of mulitple ad sets and vastly improves your chance of success without losing your shirt.
There's a lot that goes into launching a successful Facebook ads campaign, but fortunately for some of us, you don't have to do it alone.
How to Add Value to Your Customers and Make Money Doing It
To take advantage of this marketing strategy, look at how you can bundle your service or products together to create a package deal. This can be a great way to move more products and services and add value to your customers. Customers feel they are getting a great deal, as they are paying less than if they bought each item separately, and you get the benefit of a higher dollar sale per transaction. Bundling can also help you move slow-moving products and give you an upsell to offer to customers that may have been looking at purchasing an individual item.
For example, if you own a travel agency, offer a package deal where accommodation, flights, several meals and an attraction are all included. For another example, if you own a beauty salon, offer a pampering package, where a hair styling, manicure and massage are offered together. While a customer may have been considering purchasing one or two of these items, if you offer a great deal, they might be persuaded to purchase the whole package.
So think about how you can bundle several of your services or products together to create a package deal. This creates another offering for your customers, with great perceived value, and gives you the opportunity to upsell, move slow-moving products and increase your dollar value per sale.
For other ways to offer upsells and value adding offers to your clients check out this tool that helps you maximize your sales funnels: BizFire's Free Funnel Maker & Analyzer
For example, if you own a travel agency, offer a package deal where accommodation, flights, several meals and an attraction are all included. For another example, if you own a beauty salon, offer a pampering package, where a hair styling, manicure and massage are offered together. While a customer may have been considering purchasing one or two of these items, if you offer a great deal, they might be persuaded to purchase the whole package.
So think about how you can bundle several of your services or products together to create a package deal. This creates another offering for your customers, with great perceived value, and gives you the opportunity to upsell, move slow-moving products and increase your dollar value per sale.
For other ways to offer upsells and value adding offers to your clients check out this tool that helps you maximize your sales funnels: BizFire's Free Funnel Maker & Analyzer
How to Go From Having Customers Balking at Your Price to Being Ready to Buy – the Power of the Word “Only”
How items are described and the words we use to frame situations can have a big impact on how we then think about a scenario. Just as saying, “I cut my finger, but there’s only a little blood” versus, “I cut my finger and there’s blood everywhere,” paint two very different pictures, the words you use to describe your pricing can make a big difference to your sales. Something as small as just putting the word “only” before your pricing can increase your sales.
For example, if your price point is $97, instead write "Only $97." Psychologically, by putting “only” in front of the price, you are making little of the price, implying that it isn’t that big, and is a good deal.
While it may seem small, little tweaks can have a big impact on conversions. How we “frame-up” and train our customers to think about our pricing can influence their buying decision. By using the word “only” before your price (eg, “Only $97” vs. “$97”) it psychologically implies the value you are getting is greater than the small amount you are paying.
For more tips and tricks on increasing sales, marketing strategies and ways to make more money in your business, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.
For example, if your price point is $97, instead write "Only $97." Psychologically, by putting “only” in front of the price, you are making little of the price, implying that it isn’t that big, and is a good deal.
While it may seem small, little tweaks can have a big impact on conversions. How we “frame-up” and train our customers to think about our pricing can influence their buying decision. By using the word “only” before your price (eg, “Only $97” vs. “$97”) it psychologically implies the value you are getting is greater than the small amount you are paying.
For more tips and tricks on increasing sales, marketing strategies and ways to make more money in your business, check out this book 50 Marketing Tips & Tricks Learned After $100 Million in Sales Over 20 Years!.
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How Outsourcing An Offer That You Sell Can Make More Money For Your Business
There’s only so much time in the day, and although it can be a great idea to add extra services that you sell and fulfill yourself, it’s not...
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There’s only so much time in the day, and although it can be a great idea to add extra services that you sell and fulfill yourself, it’s not...
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An attractive and engaging Facebook ad is the result of a combination of effective strategies. No advertisement can be declared to be perfec...
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Every business owner has the desire to make as much money as possible, that's kind of the whole point of business. Most of us are conti...